YOUR RIGHT TO KNOW
YOUR QUESTION. ANSWERED.
24 results found
Maria What kind of oil do you use to fry your food? Is it a single oil or a combination of oils and fats?
Maria, Our oil is a blend of vegetable oils, more specific it’s a blend of high oleic sunflower oil, high oleic rapeseed oil, sunflower oil and rapeseed oil. It is 100% vegetarian. We also add...
Alexandra How do you make the shakes?
Dear Alexandra, our milkshakes are made up of a shake mix, syrup and air. We use special equipment, to incorporate air and freeze the mix.
Kyriakos Do you use sustainably-sourced fish?
Dear Kyriakos, we don’t just want to serve you fish today. We want it to be there for generations to come. That’s why we only use fish that’s sustainably-sourced. Our famous Filet-o-Fish® and Happy Meal® McFish we use is Hoki. All our fish comes from Marine Stewardship Council...
Evgenia Do you use free range eggs in your breakfast menu?
Dear Evgenia, we care where the eggs in your breakfast come from. That’s why every egg we cook at breakfast is free-range, from Agroktima Philippos in Evrychou who really looks after their hens. It means the hens that lay our eggs get plenty of room to roam around...
Natasa What are your McNuggets made of?
Dear Natasa, our chicken McNuggets are made from chicken breast meat, and coated in a tempura batter. For a complete list of ingredients, please visit:
Katerina What is used to make your Beef?
Dear Katerina, from time to time we hear some funny stories about how we make our burgers. But the truth is really very simple. Butchers prepare cuts of beef that come from the forequarter and flank, which are minced, shaped into our famous patties and then frozen...
Angelina Can I visit your kitchen?
Dear Angelina, through our Open-Door Program, we invite you to a tour in our kitchen, so you can closely know about our products’ quality. The program gives you the opportunity to witness, for yourself, our adherence to offering high-quality products handled as per safety procedures and strict cleanliness...
Rafaella How do you make your ice-cream?
Our unique ice cream is made of locally sourced fresh Cow’s milk and cream, skimmed milk powder, sugar, glucose syrup, stabilizers and flavouring.
Stella Do you offer Gluten Free Buns?
Dear Stella, our burger Buns are not gluten free, as there is very low demand in that. However, the relevant departments have been informed about your request.
Jason What type of coffee do you use?
Dear Jason, we’re serious about our coffee – every Arabica bean in our coffee is 100% responsibly sourced. We know coffee is a serious business – from how it tastes to how it’s grown. That’s why every freshly-ground McCafé® coffee uses 100% responsibly-sourced Arabica beans.
Anna Do any of your products contain nuts?
Dear Anna, we are aware of the serious health risk to people who are allergic to whole peanuts, nuts or nut derivatives and these are excluded as ingredients from our menu items. However, we are unable to categorically state that our products are 100% free of nuts or nut derivatives, because there is a possibility of cross contamination at some point in the food chain or even in our restaurants.
In the event that a promotional product contains peanuts, nuts, or nuts derivatives, this will be clearly labelled on the restaurants allergen information. Aside from that we provide ingredient and allergen information on our websites.
Myria Do you wear gloves?
Yes Myria, our crew wears gloves – in addition to hand washing - when handling and preparing food. We have implemented a two colored glove system to avoid cross contamination. Blue colored gloves are worn when handling raw meat and eggs, and clear gloves are worn when handling cooked products and ready to eat ingredients like salad, cheeses, buns.
Nicolas Do you wash your hands?
Dear Nicolas, at McDonald's we apply rigorous standards of food safety and hygiene standards. All crew, no matter what station or task they are working on in the restaurant, must wash their hands before starting work and at least every hour throughout their shift and have strict orders to stay clean and take very good care of personal hygiene. All of our crew members are trained on hand washing procedures using anti-microbial soap specifically developed for McDonald’s.
Philip Do you clean your oil? How many times you change it?
Dear Philip, proper Oil management is very important for oil quality. This includes oil filtering, cleaning of vats, temperature control, refilling and covering vats if they are not in use to avoid water and salt getting into the oil. In McDonald's restaurants' oil quality is checked every day for every vat and may be changed depending on optical appearance, taste of products and chemical parameter.
Andreas Do you serve any gluten -free products?
Dear Andreas, we would like to inform you, that our fries are gluten free, however we cannot guarantee when new fry options are offered. (Wedges, Curly Fries, Rustic Fries etc.)
At McDonald’s Europe we are always guided by our customers’ evolving needs and expectations. We are providing information to customers about the ingredients and potential allergens in our food. This information is available on our website, as well as in our restaurants (allergen information table).
We understand that some of our customers have allergies and other dietary needs. Therefore, we develop our products to have a technical minimum of allergens.
George Is your ice-cream lactose free?
Dear George, our ice cream is not lactose free. It does contain fresh milk, cream and skimmed milk powder.
Ramona Do your burgers contain soya?
Dear Ramona, we appreciate that some of our customers have allergies. Therefore, we develop our products to have a technical minimum of allergens. However, we always highlight that cross contact between food items is always a risk in any working kitchen, therefore we cannot guarantee that any food items are soy-free even if soy is not an ingredient. We are providing information to customers about potential allergens in our food for a number of years. This information is available on our website, as well as in our restaurants (Allergen Information Table).
Panayiotis For how long do you keep your fries before discarding them?
Dear Panayiotis, once our fries are cooked, we hold them for a maximum of seven minutes in our warming cabinets to keep them hot and fresh for you to enjoy. Since quality is at the heart of everything we do at McDonald's, we don't serve any fries that have been held longer than seven minutes.
Ahmet When will you open a McDonald’s on the Turkish Side?
Thank you for your message Ahmet. Due to the current situation, we are unable to operate across the whole island.
Sandra What type of potatoes do you use to make our fries?
Dear Sandra, in Europe our French fries are made from whole, real potatoes. The only other ingredients are a blend of non-hydrogenated vegetable oils, a small amount of dextrose and a stabilizer known as disodium diphosphate. Picking the perfect variety and therefore we use Russet Burbank and Ivory Russet potatoes. We don’t just choose them for their interesting names, it’s because we know these varieties make crispy fries. And as they’re bigger spuds, it means the fries we cut from them are long enough for you to nibble and dip.
Carol Do you use GM ingredients in your products?
Dear Carol, McDonald’s in Europe does not use genetically modified (GM) products or ingredients in its food.
We only use products and ingredients that meet the highest standards of quality and safety required by McDonald’s and comply with legislation and the requirements of all relevant authorities. McDonald’s continues to work closely with agricultural and scientific experts, our suppliers and local and national farm assurance schemes for guidance on this issue.
Daniel Could you let me know if there are halal McDonald’s and if so, do you have the address of halal McDonald’s in Cyprus.
Dear Daniel, at McDonald’s, we respect all cultures and religions and understand that the availability of Halal meat can be important consideration for our Muslim customers. However, for many operational reasons, with the exception of meat sourced for the Moroccan and Reunion Island markets, none of the meat supplied to McDonald’s in Europe is certified as Halal. All our meat is sourced from approved abattoirs that comply with the additional quality, safety and welfare standards required by...
Anastasia Please add some vegan options to your menu.
Thank you for your suggestion and your interest Anastasia. Your suggestion has been forwarded to the relevant department. Stay tuned for upcoming new menu items.