GENERAL QUESTIONS

What is this app for?

In addition to providing information on our products and restaurants, we also offer app users many interesting offers. This is an app for our loyal McDonald’s customers.

I have no internet connection, I cannot use the app

An internet connection is required to ensure you are viewing the most recent information in the app

My application won’t work

If this happens, we would recommend:

  • Restart your phone as a first option

  • If this doesn’t work, you could uninstall yourapp

  • Lastly, contact customer services for help

Can I run the McDonald’s App on a tablet? I have multiple devices, can I still use the app on my devices?

Please note that the McDonald’s App is designed to be used on smartphones only.
 

INFORMATION ON THE OFFERS

I activated the offer but did not have enough time to redeem it. Can I re-activate it?

We are sorry, in this case the offer is lost, you have a certain period of time when you click on redeem offer. Some of our offers are repeated; please refer to the terms and conditions.

When I activate an offer the golden coin and the timer are not displayed and the page describing the offer gets closed.

If you have activated the offer on your phone but with another account, this is normal behaviour as it is not possible to activate the same offer twice on the same phone but with different accounts.

If this is not the case then please Contact Us

Why am I not allowed to use 2 offers in the same transaction?

At this stage, you are only able to use 1 offer per transaction.

How do I know when a new offer is available?

We have new offers regularly! To avoid missing out on the latest offers, you can have the app’s notifications turned on, and be alerted when offers are available in your area.

I have forgotten my password and my identification email. What can I do?

You can reset your password by entering your email address in the ‘My Account’ menu in the app. Contact Us in case you have forgotten your email address or don’t receive the link.

Why does McDonald’s want to know my phone number?

The phone number enables us to identify you as a unique guest and helps us avoid the creation of multiple accounts. McDonald’s will never use it for commercial purposes.

My password is displayed as 4 dots **** but my password contains more characters. Has the correct password been registered?

Yes! The 4 dots are just to show that your password has been registered, however long it is. You will be able to reset your password in the ‘My Account’ menu should you forget it one day.

I want to delete my account

Not a problem, simply Contact Us and we will reply as soon as possible

Can I use the App in other countries?

Yes, you may use the App in other countries. All you have to do is indicate which country you are currently in under the App’s setting. Do note that you can only use offers available for that market. E.g. offers for McDonald’s Cyprus are only redeemable in Cyprus

Can I share offers with others?

The McDonald’s App and access to the offers available are tied strictly to your account created. You may instead encourage your friends to download the app – it’s free and they can also enjoy the deals that come with the McDonald’s App.